Returns & Refunds Policy

Returns & Refunds

At Healick Pharmacy, we do not allow for any medicines to be returned – this is for safety reasons, and we are not authorised to re-sell returned medication. Medicinal products cannot be returned due to the legislation governing the sale and supply of medicines in the UK; this is the law which every pharmacy must abide by. If you have any unwanted or unused medication, you can take it to a local pharmacy, and they will dispose of the products safely. Products of a cosmetic or personal nature cannot be returned due to hygiene reasons.

Cancellations

If you have ordered any of our products that are to be delivered by post, you have the right to cancel such an order up until the point that your medication is dispatched. Your right to cancel the order ends on the date of the dispatch confirmation (the date on which we notify you to confirm our acceptance of your order), which is when the contract between us is formed. Please note, prescribers who issue private prescriptions can release prescriptions within minutes or hours after an order being placed, in which case you will be liable for the prescription fee (minimum £5.00) but eligible for a full refund of the remaining costs including medicine and postage.

Returns

We hope that you will be happy with any medication that you order from us.

However, if you wish to return medication to us because it is:

• • Not as described
  • Damaged or faulty

We will refund the price of the medication in full together with any applicable delivery charges.

Your refund will be processed once we receive the returned Product. Refunds, if applicable, will only be made using the payment gateway and/or to the card originally used for payment and will take 5 (five) to 7 (seven) working days to be We will refund any standard postage paid on Orders returned in full. We do not refund postage on return of part-Orders.

Unfortunately, you cannot return Prescribed Medicines, or anything that has a hygiene seal that has been broken. You have the right to reasonably inspect your items as you would in a shop, but you cannot return items that you have used, unless you are returning them because they are damaged or faulty.

You will not be entitled to receive any refund in relation to any Service where the provision of such Service is restricted because of:

your absence; unsuccessful delivery when one or more attempts have been made to deliver your parcel, but you have not been present to receive it; your failure to collect a parcel from an agreed collection point; insufficient or variable network connectivity; a negligent act or omission by you; or through no fault of the Company.

We will refund you on the credit card or debit card used by you to pay. If the card that you used to pay with expires before the refund is made, please call us to provide your new card details.